Cancellation, Refund, and Grievance Policies

Course Policies

Refund Policy

Allie Yoga LLC administers the following refund policy for enrolled CE participants, consistent with the PACE-approved refund policy.

Full Refund

A participant who requests a refund within seven (7) calendar days of the date of enrollment confirmation, and who has not accessed any course content through the Thinkific platform or otherwise, is eligible for a full refund of the course tuition paid, less any applicable payment processing or transaction fees.

Partial Refund - Weeks 1 Through 3

No specific partial refund percentage is established for this period. Refund requests submitted after the seven (7) day full refund window and before the commencement of Week 4 will be reviewed on a case-by-case basis, taking into account the participant's documented circumstances and the resources allocated.

No Refund - Week 4 Or Later

No refund will be issued to any participant who withdraws from the CE course at or after the commencement of Week 4 of the course, regardless of the reason for withdrawal. This policy reflects the significant instructional, administrative, and PACE compliance resources allocated to each enrolled participant from the first required live session onward.

Workbook / Manual

The Raksana Method printed manual is valued at $59.00 and is bundled into the total course cost. If the workbook or manual is separately priced and sold, it is subject to a separate return and refund policy communicated at the time of workbook purchase.

No Alternative Refund Terms

Allie Yoga LLC will not offer, promise, or apply refund terms that differ from or are more permissive than the published refund policy unless approved in writing.

Attendance Policy

Participants are expected to attend all required live synchronous sessions and complete all asynchronous course materials. Attendance at required live sessions, completion of assigned course content, and completion of required assessments are necessary for successful course completion and issuance of CE credit.

Participants who miss required sessions or fail to complete required coursework may be ineligible to receive CE credit unless a makeup arrangement is expressly approved by the instructor in writing.

ADA / Accessibility Accommodations Policy

Allie Yoga LLC is committed to providing an accessible learning experience for enrolled participants.

Participants who require accommodations based on a documented disability are encouraged to contact Allie Yoga LLC at the time of enrollment or as soon as possible following the identification of an accommodation need.

Accommodation requests should be sent to: allie@raksanamethod.com

Reasonable accommodations will be provided to the extent practicable and consistent with applicable law. All accommodation requests are handled confidentially.

Certificate Issuance Policy

A digital Certificate of Completion is issued only after the participant has satisfied all course completion requirements, including required attendance, completion of asynchronous course materials, completion of required assessments, and satisfaction of all other course requirements.

The certificate will document the participant's name, the course title, the number of CE credit hours awarded, the course completion date, the PACE program recognition status, and the provider name and contact information.

Privacy Policy

Allie Yoga LLC is committed to protecting the privacy of enrolled participants.

Participant data, including personal identification information, contact information, enrollment records, assessment scores, attendance records, and completion status, is maintained in confidence and used for course administration, CE documentation, compliance, communication, and recordkeeping.

Participant data will not be sold. Participant data will not be shared with third parties without the participant's consent except as required by law or as necessary for course administration, PACE recognition, reporting requirements, or applicable recordkeeping obligations.

Grievance Policy

Allie Yoga LLC is committed to fair, transparent, and respectful treatment of enrolled participants. Participants who believe they have been treated unfairly, including with respect to grading decisions, attendance policy application, accommodation requests, or any other aspect of participation in The Raksana Method CE program, may submit a formal written grievance.

Formal written grievances must be submitted by email to: allie@raksanamethod.com

The grievance should describe the concern in sufficient detail to permit review, including the date of the relevant event, the specific action or decision at issue, and the resolution sought by the participant.

Allison Moscarelli will review and respond to formal written grievances within fourteen (14) business days of receipt.

If the participant is not satisfied with the response, the participant may escalate the matter to PACE / FCLB for review. Contact information for PACE escalation is available at fclb.org. Allie Yoga LLC will cooperate with any PACE inquiry arising from a participant grievance.